Stop Complaining, Start Doing: Managing Complaints in Dental Practices
In this episode, Justin and Jon tackle the all-too-common habit of complaining. While everyone does it, they explore strategies for managing complaints—whether your own or those from your staff. Jon, originally from France, knows a thing or two about the art of complaining. The episode highlights the critical importance of effective communication, setting clear expectations, and using data to back up concerns. Their key takeaway? Stop complaining and start doing!
Chapters:
- (00:00) - Introduction and Episode Overview
- (00:14) - The Art of Complaining in Dentistry
- (03:13) - Effective Communication and Setting Expectations
- (05:41) - Handling Vendor Relationships
- (09:25) - Employee Performance and Feedback
- (17:08) - The Challenge of Changing Software
- (21:22) - Communication Breakdowns and How to Avoid Them
- (28:44) - Final Thoughts and Key Takeaways
Creators and Guests
Host
Justin Clements
Justin currently serves as the Chief Strategy Officer for Ascend Dental Alliance. Prior to Ascend Justin worked with large private equity backed Dental Service Organizations such as Tru Family Dental, Great Expressions Dental Centers and Aspen Dental.
